Frequently Asked Questions

HOTEL & POLICIES
Where are you located?

Our address: 22878 Pacific Coast Highway, Malibu, CA 90265

We are located on the shores of Carbon Beach in the heart of Malibu, CA, next to the famous Malibu Pier.

The 2 closest airports to the hotel are:

  • Los Angeles International Airport (LAX) – 22.2 miles away
  • Hollywood Burbank Airport (BUR) – 35 miles away
How large is your hotel? How many rooms and suites do you have?

We are a boutique, luxury hotel featuring 47 rooms and suites, across 3 floors.

When is your check-in time? When is your check-out time? Do you offer early check-ins and late check-outs?

Our check-in time is at 4:00pm and our check-out time is at 12:00pm.

For early arrivals, please let our team know in advance of your intended arrival time and our team will do our best to accommodate your arrival.

For late departures, we can accommodate late departures depending on availability the day of departure. Please call our Front Desk the morning of departure. For a guaranteed late departure at 4:00pm, we would need to charge a half day rate and is subject to room availability.

What are your guarantee policies?

Our general guarantee policy is a one-night deposit upon booking, unless otherwise stated on the room rate details via the website/booking engines or communicated at time of booking.

If the method of payment for the deposit is declined, we offer up to 72 hours from time of booking to update the method of payment; otherwise, we will release the reservation.

What is your cancellation policy? Can I make any changes to my reservation?

Our general cancellation policy is 72 hours prior to arrival for a full refund on the one-night deposit, unless otherwise stated on the reservation. For non-refundable room rates, no refunds will be provided.

Any changes or cancellations within 72 hours prior to arrival are subject to a fee equal to one night’s room charge.

If you need to make any changes to your reservation, please contact our Reservations Team at reservations@malibubeachinn.com.

Do you charge any room taxes or fees?

Room rates are subject to a City of Malibu Room Occupancy Tax of 15.00% per night.

What information do I need upon check-in?

At the time of check-in, we require a valid credit card and photo identification in the name of the person occupying the room. Please be advised that this card will be pre-authorized at the time of check-in for room tax and any additional charges that you may incur during your stay. Pre-authorized charges are USD $150.00 per day.

Can I reserve over 10 rooms?

Yes, you could reserve over 10 rooms up to a full buyout of the hotel. For rates and availability, please email events@malibubeachinn.com.

What is Leaders Club?

The Malibu Beach Inn is a proud member of The Leading Hotels of the World (LHW), which offers a complimentary hotel rewards program, Leaders Club.

As a Leaders Club member, you will have exclusive access to over USD $500.00 in benefits for more than 400 hotels and resorts around the world. As a member, you have exclusive rates and experiences, are provided with special amenities and benefits on property, and earn points for upgrades and complimentary stays.

At Malibu Beach Inn, we offer guests exclusive rates throughout the year, a daily breakfast credit per day per room, complimentary Wi-Fi, and early check-in/late check-out/upgrade on arrival, subject to availability.

To become a Leaders Club member, please sign up at the Leaders Club website: Join Leaders Club – The Leading Hotels of the World (lhw.com)

Can I check in by mobile phone?

Yes, we offer an optional contactless check-in, in addition to an in-person check-in at our Front Desk.

How do I upgrade my room?

While we cannot guarantee an upgrade at time of booking, you are welcome to request a room upgrade when making your reservation online or via phone, through your travel advisor, or upon arrival.

You can also choose to upgrade your room category during your pre-arrival check-in.

What forms of payment do you accept?

We accept the following credit cards: American Express, Visa, Mastercard, Discover, Diner’s Club. We also accept checks and cash.

Do you cash foreign currency? Where do we cash in the currency?

We do not cash foreign currency. Guests can exchange their foreign currency at all major airports at the Currency Exchange booths. There is also a Currency Exchange storefront located 10 miles from the hotel in Santa Monica at 395 Santa Monica Pl, Santa Monica, CA 90401.

Is there 24-hour Front Desk assistance?

Yes, our Front Desk Team is available to assist you 24 hours a day, 7 days a week.

Is smoking allowed on property? Is smoking marijuana permitted on property?

Smoking is prohibited on property. We do offer a designated smoking area near Pacific Coast Highway. Any rooms that are subjected to smoke will be charged a cleaning fee.

Do you have wheelchair accessible rooms?

Yes, we do offer ADA accessible rooms. Please advise the hotel in advance of your arrival so we can allocate the room for your stay.

Are you kid friendly? Do you offer childcare?

Yes, we are welcome children of all ages. Please advise our team if your room requires a crib or sofa bed at time of booking.

No, our hotel does not offer childcare; however, our Concierge Team will be happy to assist with providing information and coordinating with our childcare partners in the area. We also suggest www.care.com for local childcare needs.

Do you accept pets?

We love our pets; however, we are not a pet-friendly hotel.

We admit certified service animals as defined by the Americans with Disabilities Act (ADA). The act requires that the animal be trained in a specific service to aide its owner. Comfort or support animals are not recognized by the ADA.

Do you have a lobby?

Yes, our Front Desk is a sperate space that is used as a lobby.

Do you have secure Wi-Fi?

We provide our guests with complimentary Wi-Fi. For meetings & events, we also offer a secure Wi-Fi connection as part of a group package.

Do you have a spa or fitness center on site?

Yes, guests have complimentary access to Cure Spa & Fitness Center, a full medispa with state-of-the-art fitness center.

Do you have a pool?

No, our hotel does not have a pool on property.

What is your parking situation?

We offer valet parking for standard size vehicles for USD $36.00 per vehicle per day, with unlimited in-and-out privileges. We do not have any self-park options on property.

For larger vehicles and RVs, we recommend contacting nearby parking lots or parking along Pacific Coast Highway (subject to local parking regulations).

Do you have electric car chargers?

Yes, our hotel offers complimentary car chargers for electric vehicles.

Do you have a house car?

No, we currently do not have a house car; however, our Concierge Team can assist with coordinating transportation services to/from the hotel.

Is there transportation to/from the airport?

Yes, we can coordinate transfers to/from Los Angeles International Airport (LAX; 22.2 miles / 35.7 km one way) and Hollywood Burbank Airport (BUR; 35 miles / 56 km one way). Transfers are subject to additional charges.

How far are you from Nobu Malibu, The Getty Villa, and Santa Monica?

We are only 0.3 miles away from Nobu Malibu (6 mins walking distance), 8.1 miles from The Getty Villa (15 mins drive), and 11.2 miles from the Santa Monica Pier (20 mins drive). For more information or additional points of interest, please contact our Concierge Department at concierge@malibubeachinn.com.

Is the water on your beach safe to swim?

Yes, we have a swimmable beach. Please note that we do not provide any lifeguard services.

Can we surf at your beach?

Carbon Beach is a swimmable beach; however, we recommend nearby Surfrider Beach for an optimal surfing experience. Surfrider Beach is within walking distance and our Concierge Department can assist you with equipment and suit rentals, surfing lessons, and on-site storage.

You can also view our beach cam here: Malibu Beach Cam

Do we need to reserve beach chairs and umbrellas?

Our beach chairs and umbrellas are on a request basis. Our Front Desk Team can arrange the beach chairs and umbrellas at your convenience. We also offer a food and beverage menu on the beach.

Can you help with transportation services, dining reservations and activities planning?

Yes, we will be happy to assist our guests with any/all requests for their stay. Please direct any inquiries to concierge@malibubeachinn.com.

Does your hotel offer gift cards?

Yes, we do offer gift cards for purchase. Please contact concierge@malibubeachinn.com for further assistance.

Do you have a gift shop on property?

We have a walk-through gift shop in our hotel walkway between the entrance of the hotel and Carbon Beach Club. Our Front Desk and Carbon Beach Club teams can assist with any purchases on property.

ROOMS & SUITES
How many room categories do you offer? How large are your rooms?

We offer 4 room categories:

  • King Pier View Room (approximately 400 sqft)
  • King Premier Ocean Front (approx. 350 sqft)
  • Ocean Front King Junior Suite (approx. 525 sqft)
  • One Bedroom Master Suite (approx. 600 sqft)

For more information, you can view our accommodations page here: Accommodations Page

What is max occupancy of people in the room?

Each room can accommodate either 3 adults or 2 adults and 2 children.

Do you provide rollaway bed?

No, all of our rooms come with a Queen sleeper sofa with a Tempur-Pedic mattress topper.

Do you have cribs?

Yes, we can offer cribs complimentary to our guests.

Do you have rooms with 2-bed configurations?

All of our rooms feature a King bed with a Queen sleeper sofa. We do not offer any King-King options.

Do you have connecting rooms?

Yes, guests are able to request connecting rooms with interconnecting door in our King Premier Ocean Front Room category. If a connecting room is needed, please advise our team and/or note the request when confirming a room reservation. Please note that we cannot guarantee connecting rooms at time of booking; however, we will note the connecting room request and our team will do our best to accommodate.

Do you have rooms where bed faces the ocean so that I can see the ocean from laying down?

While our beds do have views of the ocean, we do not have any beds that face directly at the ocean. All of our beds either run parallel or adjacent to the ocean.

Do you have in-room dining?

Yes, we offer 24-hour in-room dining service.

What amenities do you have in the room?

We offer a workstation, LCD HD televisions, digital in-room entertainment system and tablet, complimentary Wi-Fi, telephone, expansive mini bar and fridge, Nespresso machine, SMEG tea kettles, and a variety of snacks, in-room safe, custom robes, ironing board and iron, and steamer.

What amenities do you have in the bathroom?

We offer remote-controlled Toto toilets/bidets, double sinks, walk-in showers, Bamford hair and skin care products, and blow dryer.

Do you have bathtubs?

Our rooms do not feature any bathtubs, only walk-in showers.

CARBON BEACH CLUB (CBC) RESTAURANT
Do we need a reservation for your restaurant?

Walk-in reservations are welcome; however, reservations in advance are encouraged. Reservations can be made via telephone, OpenTable, or via our Concierge Desk.

Is your restaurant pet friendly?

We love our pets; however, we are not a pet-friendly hotel.

We admit certified service animals as defined by the Americans with Disabilities Act (ADA). The act requires that the animal be trained in a specific service to aide its owner. Comfort or support animals are not recognized by the ADA.

Do you charge a service charge? Is there a corkage fee?

There will be an automatic 18% service charge when dining at Carbon Beach Club. If you are interested in bringing your own wine, a USD $55.00 corkage fee will be assessed, with a 2-bottle limit. We cannot accept a wine that Carbon Beach Club is currently offering.

Can we dine at the beach?

We offer a food and beverage menu during the day for in-house guests only.

Do you host live music?

We provide music via overhead speakers during the day/evening. We currently do not offer live music on property.

Is it okay to feed the birds or other wildlife?

Feeding birds, animals, and other oceanic life is prohibited.

Do you buy your ingredients fresh and local?

We source our products as local as possible and fresh. Most ingredients provided by local and sustainable companies within a 2-mile radius of the hotel.

Are there table times for guests?

We do not enforce table times unless a prior notice has been given.

MEETINGS & EVENTS
Do you have a meeting room/space?

We offer two meeting spaces:

  • Boardroom by the Sea: Boardroom seating up to 10 guests
  • Private Dining Room: Boardroom seating up to 16 guests

For more information and/or for rates and availability, please contact events@malibubeachinn.com.

Does your meeting space have A/V capabilities?

Yes, we offer audio-visual options in each meeting space for both Apple and PC products.

Do you organize weddings receptions?

Due to our intimate size, we can only accommodate small receptions. Please contact events@malibubeachinn.com for more information.

Do you rent out your terrace for private events?

Yes, we are able to privatize our oceanfront terrace for private events. Please note we have a blackout period during our peak season (mid-May through mid-September).

How many guests can you fit on your ocean front terrace?

Our oceanfront terrace has a maximum capacity of 45 guests.

Do you offer for offsite catering?

We offer for pick-up only catering through our Events Department. We do not offer any delivery services.

Do you offer full restaurant buyouts?

Yes, we do offer full buyouts of our Carbon Beach Club Restaurant. Please email events@malibubeachinn.com for more information and availability.

Do you offer for hotel buyouts?

Yes, we can offer hotel buyouts for groups. Please contact events@malibubeachinn.com for further details and availability.

AFFILIATIONS & CONSORTIAS
Are you affiliated with any hotel collections?

Yes, we are a proud partner of The Leading Hotels of the World and Querido Hotel Collection.

Do you offer commissionable rates?

Yes, we offer 10% commission to travel agencies with valid IATA numbers.

Are you part of a consortia?

Yes, we are a preferred partner of Virtuoso and a member of Internova SELECT.

My client is a Leaders Club member. Can we receive commission of Leaders Club bookings?

In order for travel advisors to receive commission on stays for Leaders Club clients, the clients would need to book through the travel agency/agent and not through the Leaders Club website. To book, we recommend travel advisors book the reservations via our website, via phone with our Reservations Department, or through LHW channels, and include your IATA and the client’s Leaders Club number.